FREQUENTLY ASKED QUESTIONS
Service animals are welcome in Ryman Auditorium.
We have an ATM available in the lower lobby, just outside the auditorium doors. Please ask an usher or security for assistance.
AXS MOBILE ID
Learn more about AXS Mobile ID on this page.
Oversized bags and weapons are prohibited, and all guests are subject to a security screening. Please visit ryman.com/security for more information.
The camera policy for shows at the Ryman is set by the event promoter or performer. Please check your ticket to see if the policy is listed. If photography is allowed, you may bring in a digital, disposable or 35mm camera. Professional cameras with detachable or telephoto lenses are prohibited.
During Self-Guided tours of the Ryman, cameras are allowed. Cameras, however, are not permitted at anytime during the Backstage Tour.
No coat check is available at this time.
CODE OF CONDUCT
We ask all guests to be respectful of those around them. Any guest who interferes with the enjoyment of another individual during an event is subject to immediate ejection from the building. If you are asked to leave the building and do not comply, we reserve the right to involve Metro Police.
Standing on pews or any other building structures is not permitted and may result in ejection from the event. Standing in aisles and doorways also is prohibited.
Prohibited items include weapons, oversized bags, backpacks, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, masks, laptops, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer) and cameras with telephoto or zoom lenses. Tennessee state law prohibits smoking at the Ryman and federal law prohibits ignition of an open flame in a National Historic Landmark.
Covid-19 safety protocols may vary based on individual artist requests. Any updates will be listed below and will also be communicated to ticketholders via email. You can learn more about our safety protocols on this page.
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EMERGENCY EVACUATION PROCEDURES
Ryman Auditorium personnel have been fully trained in emergency evacuation procedures to ensure the safe evacuation of all patrons in the case of an emergency. Please take note of the nearest exit to your seat when you arrive at the venue. There are exits on the West, North, and East sides of the building on both the Main Floor as well as the balcony level. Please take caution when using the stairs during an evacuation. Elevators will be locked for your safety and not in operation in case of an evacuation.
Our security and staff are trained in first aid and CPR. If you need assistance, please seek out the nearest Ryman staff person.
Flash photography is prohibited during the backstage portion of the tours. Photography during shows is at the discretion of the event promoter or performer [see “Cameras” above] but flash typically is not permitted during shows.
Ryman Auditorium is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher or Security Officer.
LOST & FOUND
If you realize you’ve lost an item while still in the building, please inquire with Security for assistance locating the item. If you discover you’ve lost an item after you’ve left the building, please call 615-458-8700. Ryman Auditorium assumes no responsibility for lost items.
If you have lost your tickets or they have been stolen, please return to your point of purchase for further assistance.
Among the most striking features of the Ryman are the original oak pews. The pews on the main floor are the original from 1895 and the balcony pews date back to 1897. In 1994 during the building renovation the Leeds Seating Company of Leeds, Alabama, removed all of the original 250 pews, 500 end pieces, and hundreds of support bases for restoration. A testament to their original craftsmanship and the talents of the Whitfield artisans, the pews were meticulously restored to their original glory and reinstalled in time for the June 1994 re-opening.
Prohibited items include: all weapons including pocket knives, oversized bags, backpacks, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, utility tools, masks, (and facepaint), laptops/tablets, musical instruments (with the exception for the usage during Make A Record), video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer), selfie sticks and cameras with telephoto or zoom lenses. Tennessee state law prohibits smoking at the Ryman and federal law prohibits ignition of an open flame in a National Historic Landmark.
Video cameras, tripods, recording devices, and cameras with telephoto or zoom lenses are not permitted inside the Ryman at any time. This policy is strictly enforced. Failure to comply with this policy may result in ejection from the building. On certain occasions permission is granted by the artist for “taper tickets”. Taper tickets must be purchased at the AXS Box Office at the Ryman or by phone at 615-889-3060.
REFUNDS & EXCHANGES
The Ryman has a no refund, no exchange policy on tickets for all shows and events. We recommend that you not obtain tickets from unauthorized sources, as they may be stolen or counterfeit, and if so, are void.
Check out our seating chart page for more information.
SIGN LANGUAGE INTERPRETERS
Qualified interpretation is available with three weeks notice. Please contact (615) 889-3060 to arrange for this service.
By law, smoking in all areas of the Ryman is prohibited. You may smoke outside the building in designated smoking areas. Lighting of matches, lighters, or any other flammable devices is not permitted within the building, and use of these devices may result in ejection from the building. All smoking and similar paraphernalia (including E-cigarettes and similar devices) is strictly prohibited.
Tickets for events at Ryman Auditorium may be purchased at the following authorized points of purchase: in person at the AXS Box Office at the Ryman or Opry House Box Office, by calling Ryman/Opry Customer Service at (615) 889-3060, or via the ryman.com calendar.
Please be advised that Ryman Auditorium cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Ryman Auditorium. BUYER BEWARE: Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:
• Admission is not guaranteed if tickets are invalid.
• Tickets cannot be replaced if lost or stolen.
• Ryman Auditorium cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferrable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Ryman Auditorium.
Your ticket is a limited revocable license that grants you entry into the Ryman and a reserved seat at a designated Ryman event. Please keep your ticket with you at all times, as Ryman staff may ask to see your ticket at any time. Failure to produce your ticket may result in ejection from the show.
VIDEOTAPING / FILMING PERFORMANCES
Unless otherwise posted or announced, videotaping/filming of performances is prohibited at the Ryman except by approved media. This policy is strictly enforced. Failure to comply with this policy may result in ejection from the building.
Ryman Auditorium provides complimentary wheelchair escorts to Guests with special needs when requested during shows. Escorts are available at any entry point. Your escort will not remain with you throughout the show, but they will provide assistance getting to your ticketed seat.
Tickets for both accessible and non-accessible seating at Ryman Auditorium may be purchased as follows:
- In Person
- At the AXS Box Office at the Ryman
- At the Grand Ole Opry House Box Office; or
- By Telephone
- Via the Ryman Auditorium Ticketing Line: 615-889-3060
- Via the Grand Ole Opry House Ticketing Line: 615-871-6779
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